Delete Your Account

How to Delete Your Account

Close my account now (self-service)

You can request the deletion of your OutaStory account at any time. To do so from within the app or website:

1. Sign in to your OutaStory account.
2. Navigate to your profile and open "My Account".
3. Scroll to the "Danger Zone" section at the bottom.
4. Tap "Delete Account" and confirm your decision.

If you no longer have access to your account or cannot use the app, you may also request account deletion by emailing us at support@outastory.com.

Data That Will Be Deleted

When your account deletion is finalized, the following data will be permanently removed:

• Your profile information (name, avatar, bio, email, phone number)
• Your reading history, bookmarks, and library
• Your preferences and notification settings
• Your unpublished drafts and story outlines
• Generated audio files for your stories
• Generated cover images for your stories

Data That May Be Retained

Certain data may be retained for a limited period after account deletion for legal, security, or operational reasons:

• Transaction records — Payment and subscription history is retained for up to 10 years as required by tax and commercial law.
• Published stories — If you have published stories, they will remain accessible for 30 days after your deletion request so readers can finish ongoing series. After 30 days they are permanently removed.
• Fraud and abuse prevention — Anonymized records related to fraud prevention or policy violations may be kept to protect the platform and its users.

Deletion Timeline

Account deletion follows a two-phase process:

• 30-day grace period — After you request deletion, your account is deactivated but not yet removed. You can cancel the deletion and restore your account at any time during this period by signing in and visiting your account settings.
• Permanent deletion — After 30 days, your account and all associated data (except the retained items listed above) are permanently and irreversibly deleted.

Need Help?

If you have questions about your data, need assistance with account deletion, or want to request deletion without access to your account, please contact us at support@outastory.com.